Goals & Student Outcomes
2006 Goals and Student Outcomes
Auxiliary Services will promote the mission of Nicholls State University as well as the goals and objectives of the Student Affairs Division by fulfilling the following annual department goals:
GOAL 1: Renovate Vernon F. Galliano Cafeteria by December 2006, into a modern, model facility that will enhance the recruitment and retention of on-campus students.
Expected Student Outcome: Students and the campus community will have a modern, attractive central dining location that meets the nutritional needs and provides a service environment that students or customers want and utilize in their normal, daily routine.
Assessment Tools: Sodexho Customer Survey, Renovation Documents.
GOAL 2: Complete Phase 2 of the Student Union Renovation Project, which is to order new furniture for the commons area of the Donald G. Bollinger Student Union by December 2006.
Expected Student Outcome: Students will find in the Student Union a pleasant atmosphere with services and programs that appeal to their out-of-classroom campus experience.
Assessment Tools: Renovation Correspondence, Planning Documents and Completion Records.
GOAL 3: To renovate a section of the first floor of Ellender Hall to provide adequate office space for the Office of Continuing Education by June 2006.
Expected Student Outcome: Moving Continuing Education to a convenient location for off-campus customers that will have adequate parking will be a positive enhancement and service to the customers.
Assessment Tools: Renovation Documents.
GOAL 4: To increase the number of summer camps, adult and youth non-credit classes and collaborative partnerships.
Expected Student Outcome: The Continuing Education Department needs to continue to expand services and establish a solid financial base. Attracting new business while maintaining current quality programs will establish a solid reputation within the region.
Assessment Tools: Annual Sales Comparison, Customer Satisfaction Tools.
GOAL 5: To lobby for Continuing Education, an operating budget, to be moved to the Systems Budget.
Expected Student Outcome: Moving the Continuing Education Budget to the Systems Budget would make all of the Auxiliary Services main budgets into the same budget framework. Although not impacting the department’s customer base, this would be a matter of convenience to the department.
Assessment Tools: Budget Documents.
GOAL 6: To request a feasibility study for a Continuing Education Conference Center on our campus and ask that this project be added to the University Facility Master Plan.
Expected Student Outcome: A Continuing Education Conference Center will provide learning opportunities and conference services for the university community and region. The site would assist in establishing business partnerships within the region and providing a broad range of services to the South Louisiana area.
Assessment Tools: Planning Documents.
GOAL 7: To analyze the Auxiliary Services Marketing Department’s first year progress including website development, marketing plans, marketing pieces, and assessment and data analysis functions.
Expected Student Outcome: Although just six months into existence, this department is seen as an important objective to recruiting and retaining students through marketing and data analysis of assessment tools that will drive the Auxiliary Services annual plans and goals.
Assessment Tools: Enrollment Data, Housing/Meal Counts, Budget Data and Assessment/Analysis Data.
GOAL 8: To successfully integrate the Director of Housing Operations and Director of Student Union into one position, Director of Student Union and Housing Operations.
Expected Student Outcome: Combining these two positions with a competent, aggressive director will provide organized, student- or customer-oriented services to the university community.
Assessment Tools: Department Correspondence, Department Policy and Procedures.
GOAL 9: To seek permission from Academic Affairs to include Continuing Education assessment criteria into the Freshmen Survey to find out if participating in Continuing Education programs and camps throughout elementary and high school influenced the freshmen to select Nicholls as their university of choice.
Expected Student Outcome: Including Continuing Education data into the Freshmen Survey would provide how successful this program is in recruiting students and could tell us what type of programs were influential. This information can be used in developing and offering youth programs that would assist in the positive image of Nicholls State University and hopefully the recruitment of area high school seniors.
Assessment Tools: Survey Data, Correspondence.
GOAL 10: To complete the renovation of the Nicholls Bookstore by December 2006.
Expected Student Outcome: The renovation of the bookstore will assist the university with student recruitment and retention. The renovated store will be modern, trendy and student driven which will increase overall student satisfaction.
Assessment Tools: Renovation Plans and Documents, Minutes of Meetings, Customer Survey Results.
GOAL 11: To implement a bookstore reservation link in the student registration process.
Expected Student Outcomes: Having a link in the computerized registration process would be a great service to the students. They could reserve and purchase their books in advance, avoiding long lines at the beginning of the semester.
Assessment Tools: Customer Feedback, Planning Documents.
GOAL 12: To increase the level of satisfaction with Auxiliary Service units and programs as indicated in the yearly Board of Supervisor ACT Student Satisfaction Survey.
Expected Student Outcome: Targeting and enhancing student satisfaction ratings, whether in-house or like ACT Surveys, will assist the university and this department in recruiting and retention efforts. This will assist in competing with other institutions and in convincing students that Nicholls State University is their college of choice.
Assessment Tools: Survey and Analysis Data, Enrollment Records.
GOAL 13: To participate in the CAS self assessment process as mandated in our Student Affairs planning document.
Expected Student Outcome: Participating in the CAS self assessment process will confirm this division’s goal in providing services that are currently recognized as best practices and the end result will assist in the recruitment and retention efforts of the university.
Assessment Tools: Survey Results, Planning Tools, CAS Self-Study Documents.
GOAL 14: To utilize and promote a staff training program that enhances customer service.
Expected Student Outcome: A staff training program will reinforce customer service skills, ensure a knowledgeable staff and enhance staff satisfaction, increasing the level of assistance given to students and customers.
Assessment Tools: Student Satisfaction Survey Results, Employee Survey Results, Employee Records.
GOAL 15: To work with the Student Programming Association, Emerging Leaders Program and various advisory boards to provide leadership opportunities that will assist in character development and ethical practices as outlined in the Nicholls Creed and obtain critical opinions and information about Auxiliary Services departments and facilities.
Expected Student Outcome:The students’ commitment to following the Nicholls Creed will create a living-learning environment that supports academic learning, encourages involvement in the university community, demands a climate of tolerance and instills personal and business ethics. The information gathered by the organizations and focus groups will be used in planning and providing services that meet the needs of the student.
Assessment Tools: Student Survey Results, Minutes of Meetings, Program or Activity Planning Tools and Documents.
GOAL 16: To be included in the Facility Master Planning Committee.
Expected Student Outcome: Participation and voice in this committee will ensure that Auxiliary Services will incorporate various services in the planning of all future buildings on campus, thereby increasing student satisfaction and enhancing recruitment and retention efforts.
Assessment Tools: Minutes of Meetings, Correspondence, Facility Planning Documents.
GOAL 17: To do a feasibility study of implementing a food service venue in Betsy Cheramie Ayo Hall by fall 2007.
Expected Student Outcome: The Betsy Cheramie Ayo Hall is a large classroom building with only vending to provide food items. Adding a grab and go concept similar to the one in Powell Hall will provide students and staff a convenient food outlet increasing student and faculty satisfaction.
Assessment Tools: Employee Satisfaction Survey Data, Student Assessment Data and Renovation Documents.
GOAL 18: To serve as a mentor in the National Association of Student Personnel Administrator’s Minority Undergraduate Fellowship Program for the next two years. Anthony Fletcher, a business major, is the selected fellow.
Expected Student Outcome: The two-year fellowship program will provide learning and hands-on experience in the field of Student Affairs. It is hoped that by the end of this program, that Fletcher will consider a professional career in Student Affairs and/or higher education.