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Goals and Student Outcomes

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2013 GOALS

Goal (1):

Migrate the BBTS server to BBTS 3.X version.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

Purchase requisitions and IT10 documentation

Student Outcome Goal:

The students will continue to have a card transaction system that will allow meal plan and Colonel Cash transactions. Not only will service be better, but having a new system will allow for future development.

Result:

Project completion date is May 2014.

Goal (2):

Move all server hardware to I.T.’s data center.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

Equipment transfer documentation

Student Outcome Goal:

The servers will have less of a risk of down time, because of the data center’s power generator and air conditioning. Less downtime means that the students will almost always get the service they expect.

Result:

The new Blackboard Transact servers are in I.T.’s data center. Our new goal is to move the Door Access server and old Blackboard Transact server to I.T.’s data center by 2015.

Goal (3):

Systems analyst will continue professional development though attendance of Blackboard Users conference.

Strategic Goal Correlation:

Strategic Goal 5

Assessment:

Travel approval documentation and program agenda

Student Outcome Goal:

The knowledge and experience obtained from the Blackboard user conference can help us with new ways of improving things such as security, accessibility, and quality of service. The workshop also provides education related to the upcoming BBTS migration (see Goal 1).

Result:

The systems analyst attended Bb user conference in March of 2013.

Goal (4):

Increase Colonel Cash deposits by one percent.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

Envision reports

Student Outcome Goal:

Additional revenue will allow our department to continue adding services and features to the card.

Result:

Goal Met

2012 GOALS

 

Goal (1):

Assist recreation center with the installation and training of Fusion software as well as the installation of Blackboard Transact software and readers.

Strategic Goal Correlation:

I.a.,I.b,III.a. and III.b.

SAPP 11.4,III.1,VI.1,9

Student outcome goal:

Students will use the system for convenient and easy access for entrance to the recreation center as well as make purchases using their I.D. cards.

Results:

The recreation center opened in September 2012 and students were able to use their I.D cards to access the facility, as well as make purchases using their I.D. cards.

 

Goal(2):

Implement Android application for smart phones for I.D. Card Operations.

Strategic Goal Correlation:

I.a,III.b.

SAPP 11.4,III,1,VI.1,9

Student outcome goal:

Provide students with another option to make Colonel Cash deposits to their I.D. card.

Results:

The Android app became available for use in August of 2012.

 

Goal(3):

Increase Colonel Cash deposits by 2%.

Strategic Goal Correlation:

I.a,III.b. SAPP 11.4,

III,1,VI.1,9

Student outcome goal:

Creating additional revenue will allow I.D. Card Operations to continue adding features to the system.

Results:

Deposits did not increase by 2%.

 

2011 GOALS

Goal (1):
Collaborate with JSA to implement an iPhone application for ID Card Operations.

Strategy: Provide JSA with a description of the application and an icon to provide to Apple.

Complete final setup and testing before production. Market the iPhone application to the students, faculty, and staff.

Assessment: The iPhone application download location on the Apple website, marketing material and customer satisfaction feedback.

Who’s Responsible for Completion: Allison Ayo and Mary Gravois

Expected Student Outcome: The iPhone application will provide an additional service and another level of convenience to our customers. The iPhone can be used to make deposits to Colonel Cash, make inactive a lost card, and view account statements. This application is compliant with PA DDS Payment security regulations.

Result: Completed and is operational.

Goal (2):
Collaborate with Sodexo and off campus merchant(s) to provide promotions to students, faculty, and staff who use Colonel Cash at merchant locations.

Strategy: Develop agreed terms, dates and promotions. Add marketing to website and facebook page.

Assessment: Survey feedback and Colonel Cash reports

Who’s Responsible for Completion: Allison Ayo and Mary Gravois

Expected Student Outcome: Students may be inclined to deposit Colonel Cash to their account in order to receive free products at Sodexo and off campus merchant(s)

Result: There was not an increase in deposits and sales.

Goal (3):
System Analyst will work with Academic Computing, Computer Services, and JSA Technologies to provide Single-Sign-On to the Colonel Card Online Card office through the Banner Luminis website portal.

Strategy: Configure authentication between on-campus administrative servers and JSA Technologies servers. Configure single-sign-on to the Colonel Card Online Card office through the Banner Luminis website portal.

Assessment: Survey and Colonel Cash reports.

Who’s Responsible for Completion: Mary Gravois, Cathy Keehn, Perry Lawless, Chris Usey

Expected Student Outcome: The Banner Luminus website portal will allow students, faculty, and staff to sign-on with their campus credentials to access multiple software applications from one portal. This portal will make accessing the Colonel Card Online Card office easy and convenient.

Result: Completed and is operational.

Goal (4):
Director and systems analyst will continue their professional development through attendance of NACCU, Blackboard Users conference, CST technology conference and webinar presentations made available through Blackboard.

Strategy: Enhance knowledge of services and technology provided to the university community

Resources Needed: Travel money, additional travel money (2500.00) needs to be added to budget for attendance to CTST technology conference (systems analyst) which has not been attended in the past.

Assessment: Travel receipts, program description and report of conference event to supervisor

Expected Student Outcome: Obtain new ideas to better improve the services and technology offered to our customers

Result: Unable to travel due to budget cuts and freezes.

 

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