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Goals and Student Outcomes

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2014 GOALS

Goal (1):

Replace all NCR food service registers and add barcode scanners where necessary. We need to replace old registers that have are at the end of their maintenance contract.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

Inventory documentation and end of maintenance notification from Blackboard

Student Outcome Goal:

The current NCR registers are old and in need of replacement. The NCR registers should be faster and will allow us to continue having maintenance support. The barcode scanners should speed up the checkout process for students.

Result:

New NCR registers were ordered. The old NCR registers have been replaced with new ones. Goal met.

Goal (2):

Transfer the Door Access server to I.T.’s VMware server. The current server’s hardware warranty ends on June 27, 2015.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

Server warranty expiration documentation

Student Outcome Goal:

The use of I.T.’s VMware server saves us the cost of buying a new server and the associated maintenance costs. Those funds can be used for future projects that can be beneficial to students.

Result:

Goal not yet met.

Goal (3):

Systems analyst will continue professional development though attendance of Blackboard Users conference.

Strategic Goal Correlation:

Strategic Goal 5

Assessment:

Travel approval documentation and program agenda

Student Outcome Goal:

The knowledge and experience obtained from the Blackboard user conference can help us with new ways of improving things such as security, accessibility, and quality of service.

Result:

Goal not met.

Goal (4):

Increase Colonel Cash deposits by one percent.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

Envision reports

Student Outcome Goal:

Additional revenue will allow our department to continue adding services and features to the card.

Result:

Goal not yet met.

Goal (5):

Provide distance learning students and those not attending day classes with an avenue to obtain a university identification card.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

ID Card Operations Survey and Online Survey

Student Outcome Goal:

Provide a service to those students unable to visit campus during office hours of operation.

Result:

Information has been posted to our website with directions.

Strategic Goals Reference

  1. Increase the level of educational attainment for students.
  2. Cultivate research that engages faculty and students seeking knowledge in areas of common interest.
  3. Achieve greater accountability, efficiency, and effectiveness across campus.
  4. Continue the university’s collaboration with business, education, and service entities to meet regional workforce needs and to provide cultural enrichment and service to the community.
  5. Invest strategically in university employees to enhance customer service and sense of pride in the university.

2013 GOALS

Goal (1):

Migrate the BBTS server to BBTS 3.X version.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

Contract and IT10 documentation

Student Outcome Goal:

The students will continue to have a card transaction system that will allow meal plan and Colonel Cash transactions. Not only will service be better, but having a new system will allow for future development.

Result:

Project was completed on May 19, 2014. Goal met.

Goal (2):

Move Door Access Server and old Blackboard Transact server to IT by 2015.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

Equipment transfer documentation

Student Outcome Goal:

The servers will have less of a risk of down time, because of the data center’s power generator and air conditioning. Less downtime means that the students will almost always get the service they expect.

Result:

Goal not yet met.

Goal (3):

Systems analyst will continue professional development though attendance of Blackboard Users conference.

Strategic Goal Correlation:

Strategic Goal 5

Assessment:

Travel approval documentation and program agenda

Student Outcome Goal:

The knowledge and experience obtained from the Blackboard user conference can help us with new ways of improving things such as security, accessibility, and quality of service. The workshop also provides education related to the upcoming BBTS migration (see Goal 1).

Result:

The systems analyst attended Bb user conference in March of 2013. Goal met.

Goal (4):

Increase Colonel Cash deposits by one percent.

Strategic Goal Correlation:

Strategic Goal 3

Assessment:

Envision reports

Student Outcome Goal:

Additional revenue will allow our department to continue adding services and features to the card.

Result:

Goal Met.

 

2012 GOALS

 

Goal (1):

Assist recreation center with the installation and training of Fusion software as well as the installation of Blackboard Transact software and readers.

Strategic Goal Correlation:

I.a.,I.b,III.a. and III.b.

SAPP 11.4,III.1,VI.1,9

Student outcome goal:

Students will use the system for convenient and easy access for entrance to the recreation center as well as make purchases using their I.D. cards.

Results:

The recreation center opened in September 2012 and students were able to use their I.D cards to access the facility, as well as make purchases using their I.D. cards.

 

Goal(2):

Implement Android application for smart phones for I.D. Card Operations.

Strategic Goal Correlation:

I.a,III.b.

SAPP 11.4,III,1,VI.1,9

Student outcome goal:

Provide students with another option to make Colonel Cash deposits to their I.D. card.

Results:

The Android app became available for use in August of 2012.

 

Goal(3):

Increase Colonel Cash deposits by 2%.

Strategic Goal Correlation:

I.a,III.b. SAPP 11.4,

III,1,VI.1,9

Student outcome goal:

Creating additional revenue will allow I.D. Card Operations to continue adding features to the system.

Results:

Deposits did not increase by 2%.

 

2011 GOALS

Goal (1):
Collaborate with JSA to implement an iPhone application for ID Card Operations.

Strategy: Provide JSA with a description of the application and an icon to provide to Apple.

Complete final setup and testing before production. Market the iPhone application to the students, faculty, and staff.

Assessment: The iPhone application download location on the Apple website, marketing material and customer satisfaction feedback.

Who’s Responsible for Completion: Allison Ayo and Mary Gravois

Expected Student Outcome: The iPhone application will provide an additional service and another level of convenience to our customers. The iPhone can be used to make deposits to Colonel Cash, make inactive a lost card, and view account statements. This application is compliant with PA DDS Payment security regulations.

Result: Completed and is operational.

Goal (2):
Collaborate with Sodexo and off campus merchant(s) to provide promotions to students, faculty, and staff who use Colonel Cash at merchant locations.

Strategy: Develop agreed terms, dates and promotions. Add marketing to website and facebook page.

Assessment: Survey feedback and Colonel Cash reports

Who’s Responsible for Completion: Allison Ayo and Mary Gravois

Expected Student Outcome: Students may be inclined to deposit Colonel Cash to their account in order to receive free products at Sodexo and off campus merchant(s)

Result: There was not an increase in deposits and sales.

Goal (3):
System Analyst will work with Academic Computing, Computer Services, and JSA Technologies to provide Single-Sign-On to the Colonel Card Online Card office through the Banner Luminis website portal.

Strategy: Configure authentication between on-campus administrative servers and JSA Technologies servers. Configure single-sign-on to the Colonel Card Online Card office through the Banner Luminis website portal.

Assessment: Survey and Colonel Cash reports.

Who’s Responsible for Completion: Mary Gravois, Cathy Keehn, Perry Lawless, Chris Usey

Expected Student Outcome: The Banner Luminus website portal will allow students, faculty, and staff to sign-on with their campus credentials to access multiple software applications from one portal. This portal will make accessing the Colonel Card Online Card office easy and convenient.

Result: Completed and is operational.

Goal (4):
Director and systems analyst will continue their professional development through attendance of NACCU, Blackboard Users conference, CST technology conference and webinar presentations made available through Blackboard.

Strategy: Enhance knowledge of services and technology provided to the university community

Resources Needed: Travel money, additional travel money (2500.00) needs to be added to budget for attendance to CTST technology conference (systems analyst) which has not been attended in the past.

Assessment: Travel receipts, program description and report of conference event to supervisor

Expected Student Outcome: Obtain new ideas to better improve the services and technology offered to our customers

Result: Unable to travel due to budget cuts and freezes.

 

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