CASE MANAGEMENT

Frequently Asked Questions

What does Case Management do?

  • Meets with students who are struggling with academic and non-academic challenges
  • Assesses the type of assistance and resources a student needs
  • Provides referrals to campus and community resources
  • Works with students to develop self-advocacy skills
  • Exploration of and referral for mental health concerns
  • Alcohol/Drug Referrals and Coordination
  • Problem Resolution
  • Crisis management

Who is eligible for Case Management services?

All currently enrolled Nicholls State University students are eligible for Case Management services.

When a student is referred, or is self-referred, a case manager will reach out to the student to assess his or her needs, provide resources and assist the student in developing an action plan.

When do I refer a student for additional help?

In many cases, faculty and staff provide adequate help through active listening, facilitating open discussion of problems, instilling hope, conveying acceptance, and offering basic advice. In some cases, however, students need professional help to overcome problems and to resume effective coping. The following signs indicate that a student may need counseling:

  • The student remains distressed following repeated attempts by you and others to be helpful.
  • The student becomes increasingly isolated, unkempt, irritable, or disconnected.
  • The student’s academic or social performance deteriorates.
  • The student’s concerning behavior continues.
  • You find yourself doing on-going counseling.

How do I tell a student I am referring him/her to Case Management?

Should you choose to inform your student you are making a referral, it is helpful to communicate with him/her why you are concerned and what a referral entails. Students will often respond positively to additional help when they have more information and understand the process.

What are the benefits of accessing case management support?

  • Aiding students in maneuvering through the unintended, related consequences of an illness or injury.
  • Communicating with Associate Dean/professors in regards to class attendance, missing exams, important class deadlines, etc.
  • Communicating with parents/guardians, if necessary.
  • Making referrals to on-campus/community resources.
  • Providing support during a time of stress or crisis.

What about privacy laws and confidentiality? 

The Family Educational Rights and Privacy Act (FERPA) allows school officials to share personally identifiable information from student education records (like grades or reports of misconduct) with other school officials who have a legitimate educational interest. In an emergency, FERPA permits school officials to disclose education records without student consent. This includes personally identifiable information from those records that can be used to protect the health and safety of students or other individuals. In an emergency, records and information may be released to appropriate parties such as law enforcement officials, public health officials, and trained medical personnel. Every effort is made to protect your privacy and the information discussed will only be shared in the context of assisting the student. The staff will share information on a need-to-know basis. In order to coordinate services, written releases of information are signed by the student, when necessary. For more information regarding FERPA, please visit the Family Educational Rights and Privacy Act (FERPA).